May 2008

The More Emotional You Are Towards Your Web Business The More Revenues You Can Generate.

This is something I recorded a while ago, but decided not to post it for obvious reasons. I was little sick when I filmed it and moreover it was not well planned. I did not even realize, I was missing the black back drop, untill the recording was finished. The message is so powerful and […]

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“Dell Hell” A Lesson In Customer Service: How A Blog Post Changed The Culture Of A Company

Today I talk to you about the amazing power of blogs, their impact and reach on masses. Most recently I was doing some research on the subject of “customer service”. I came across some past customers of dell who blogged their frustrations on how bad Dell’s customer service was. Huw Griffiths, Jeff Jarvis??™s and Tim

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