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Srini Saripalli

“Dell Hell” A Lesson In Customer Service: How A Blog Post Changed The Culture Of A Company

Today I talk to you about the amazing power of blogs, their impact and reach on masses. Most recently I was doing some research on the subject of “customer service”. I came across some past customers of dell who blogged their frustrations on how bad Dell’s customer service was. Huw Griffiths, Jeff Jarvis??™s and Tim […]

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Social Media Releases: A New Dimension To Online Press Releases

If you are doing a lot of press releases and your releases are handled the traditional way(just SEO or category targeting), consider social media release options. PRWeb kind of pioneered the use of SEO in press releases, complimenting the traditional distribution mechanisms. Countless marketers(including myself) and companies benefited from this service. Today, PRWeb and many

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